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I am unable to receive products from Collections and Exchange Cart from my Neighbors.

I get no products requested by me from the Collections and Exchange cart from any of my neighbors.

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fix my game

I am having an issue receiving items I ask for in my Collections. I think I might be able to receive from my ML friends (hardly anyone of them play the game anymore) but I am for sure not receiving from people on my neighbors list. Please Fix . Thank You . 

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