Common Problems for Facebook Users
Got a loading issue? This is usually caused by a problem on the player end. Please do not create a new support ticket until you have followed these ste...
Mon, Nov 3, 2014 at 10:09 AM
Usually, one of two things causes an "Unexpected Error" message.
1) Your connection speed is too slow, or something is interfering ...
Thu, Apr 9, 2015 at 12:23 PM
This is usually caused by a server issue and happens only to a percentage of players. If it is happening to you, it may take time for us to solve th...
Thu, Apr 9, 2015 at 12:24 PM
If your game crashes suddenly it generally has something to do with your Adobe Flash Player or browser. The first step is to make sure both are updated.
...
Mon, Jan 5, 2015 at 3:20 PM
We ban players who use
out-of-game methods such as hacks and cheats to progress further in the
game. We also ban players who are involved in Facebook gr...
Tue, Apr 14, 2015 at 12:02 PM